Last Updated: June 19, 2026
Privacy Policy
How Doctor Mo Polyclinic protects patient, visitor, CRM, mobile app, and portal data.
Scope
This Privacy Policy applies to Doctor Mo Polyclinic websites, CRM-powered services, mobile applications, patient portal, online appointment booking, patient accounts, WhatsApp notifications, email notifications, and clinic communications.
Information We Collect
We may collect identity, contact, appointment, communication, billing-related, device, account, and medical information that patients or staff provide or that is generated during clinic operations.
Medical Information
Medical information is processed only for care coordination, appointment management, clinical operations, legal compliance, and authorized healthcare administration. We do not sell patient medical information.
Appointment Booking and Patient Accounts
When you book an appointment or create a patient account, we use your information to confirm visits, manage schedules, identify the patient record, support follow-up, and operate the Patient Portal.
WhatsApp and Email Notifications
We may send appointment confirmations, reminders, rescheduling notices, package/session reminders, and service communications by WhatsApp or email using approved low-PHI templates where appropriate.
Google Calendar Integration
Clinic appointment events may be synchronized to Google Calendar using minimized information such as booking or appointment reference, service, provider, time, and location. Patient names, phone numbers, and clinical notes are not intended to be placed in Google Calendar event titles or descriptions.
Data Retention
Doctor Mo Polyclinic retains medical and operational records for the periods required by UAE healthcare laws, regulatory obligations, insurance, dispute management, audit requirements, and legitimate clinic operations.
User Rights
Subject to UAE healthcare retention duties, you may request access, correction, portability where applicable, restriction, or deletion of eligible personal information by contacting the clinic.
Security
We use role-based access, audit logs, encrypted communications where supported, secure environment configuration, and administrative safeguards designed for healthcare data governance.
Google Play and Apple App Store
This policy explains data handling for the website, CRM, mobile application, and Patient Portal so app reviewers and users can understand how data is collected, used, shared, protected, and retained.
UAE Privacy Compliance
Doctor Mo Polyclinic operates in Dubai, United Arab Emirates and aims to handle personal and healthcare information consistently with applicable UAE privacy, healthcare, and professional confidentiality expectations.
Contact
For privacy questions, contact Doctor Mo Polyclinic at admin@drmo.ae, https://drmo.ae, Dubai, United Arab Emirates.