Last Updated: June 19, 2026
Account Deletion Policy
How patients and app users can request deletion of eligible accounts and personal data.
How to Request Deletion
To request deletion of your patient portal or mobile app account, email admin@drmo.ae with the subject “Account Deletion Request” and include your full name, mobile number, and account email if available.
What Can Be Deleted
Eligible account login data, app profile information, communication preferences, and non-required personal data may be deleted or deactivated after identity verification.
Medical Record Exceptions
Certain medical, appointment, billing, consent, audit, and clinic operation records may need to be retained for periods required by UAE healthcare regulations, professional obligations, legal claims, insurance, or patient safety requirements.
Expected Timeframe
We aim to acknowledge deletion requests within 7 business days and complete eligible deletion or deactivation within 30 days after verifying identity, unless legal or healthcare retention obligations require more time.
WhatsApp and Email Preferences
You may also request communication preference changes or opt out of non-essential reminders where permitted, while essential care or appointment communications may still be sent when necessary.
Confirmation
After processing, Doctor Mo Polyclinic will confirm whether the account was deleted, deactivated, or partially retained due to healthcare legal requirements.
Contact
Send account deletion requests to admin@drmo.ae. Clinic: Doctor Mo Polyclinic, Dubai, United Arab Emirates, website https://drmo.ae.